A Federal Supreme Court (STF) decision re-enabled Piauí law number 6,886 / 2016, which mandated mobile operators to provide usage manifest on a virtual basis to customers using prepaid mobile phones. Of course, Oi, TIM, and Vivo will need to regulate their websites to comply with state law. On the other hand, Anatel has asked operators to provide reports to users.
Direct micro-donation action proposed by Acel and Abrafix, representing mobile and fixed phone operators. The associations argued that state law violated the Union’s authority to regulate telecommunications services, as provided in the Federal Constitution.
The lawsuit was filed in 2017, and an order for the same year was issued by judge Luís Roberto Barroso, who suspended the validity of the law. However, the Court decided on the constitutionality of the Piauí law in November 2020, with 7 votes versus 4. Judge Alexandre de Moraes opened up to the divergence of this order and voted against the regulation. submit. He believes that this document further protects consumers’ rights with telephone services.
Anatel has imposed the delivery of the reports
An important detail is that Anatel mandated that telecom operators provide usage statements, for both postpaid and prepaid, fixed or mobile users. Article 62 of Resolution 632/2014 to speak:
Supplier shall provide a detailed report of the services and facilities provided, chronologically, to all of its Consumers, in a dedicated space on its website and on request, in print.
Among the required information, companies must present in the call and SMS destination number report, location of use, date and time, daily amount of data sold, and value of all services. charged, whether the package is deductible or excess.
In fact, requesting this report is not that simple: phone operator websites and customer relationship apps often don’t have this option; Usually requires document request by email or phone service.
With information: Remote synthesis